Shipping Policy

Last Updated: April 25, 2026

This Shipping Policy explains how Dongguan Weisenupin Technology Co., Ltd. handles order processing, shipping arrangements, delivery estimates, customs duties, and shipping-related issues.

We serve international customers, including wholesale buyers, distributors, retailers, and business partners. Shipping methods, costs, and delivery times may vary depending on the destination country, product type, order quantity, and logistics arrangement.

1. Shipping Destinations

Weisenupin can arrange shipping for international customers.

Available shipping destinations, logistics methods, and shipping costs will be confirmed before order processing. Customers should provide accurate shipping information, including country, region, address, contact person, phone number, and any required customs or delivery details.

2. Order Processing Time

Order processing time depends on product availability, order quantity, packaging requirements, customization requirements, and final order confirmation.

General reference time:

• Sample orders: 3–7 business days
• Bulk orders: 7–15 business days, or as confirmed in the quotation or order agreement

Processing time starts after the order details, product requirements, payment arrangements, and shipping information are confirmed.

For customized products, OEM / ODM orders, special packaging, or large-volume orders, the processing time may be longer and will be confirmed separately.

3. Shipping Methods

Shipping methods may include express delivery, air freight, sea freight, land transportation, or other logistics solutions depending on the order and destination.

The final shipping method will be confirmed based on:

• Destination country or region
• Product type
• Order quantity
• Package size and weight
• Customer requirements
• Delivery urgency
• Customs and import requirements
• Logistics availability

We may provide shipping options for customers to review before final confirmation.

4. Delivery Time

Estimated delivery time depends on the shipping method and destination.

International delivery may be affected by:

• Customs clearance
• Import inspection
• Local delivery conditions
• Weather
• Public holidays
• Peak shipping seasons
• Carrier delays
• Force majeure events
• Incorrect or incomplete delivery information

Delivery time shown in quotations or communication is an estimate only and is not guaranteed unless otherwise agreed in writing.

5. Tracking Information

Once the order is shipped, we will provide tracking information where available.

Customers can use the tracking number or logistics details to monitor shipment progress. If tracking information is delayed or not updated in time, please contact us and we will help check with the logistics provider.

6. Customs Duties, Taxes, and Import Fees

Import duties, taxes, customs clearance fees, and other destination charges are the buyer’s responsibility unless otherwise agreed in writing.

Customers are responsible for understanding and complying with the import rules, taxes, certification requirements, and customs regulations of their destination country or region.

Weisenupin is not responsible for delays, additional costs, returned shipments, or failed delivery caused by customs issues, unpaid duties, incorrect import information, or the customer’s failure to complete customs clearance.

7. Shipping Damage

If the package or product is damaged during delivery, please contact us within 7 days after delivery.

Please provide:

• Photos of the outer package
• Photos of the inner packaging
• Photos or videos of the damaged product
• Shipping label or tracking number
• Order information
• A clear description of the issue

We will review the situation and help provide a reasonable solution based on the evidence, logistics records, and order details.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery failure, delay, return, extra shipping cost, or customs issue caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a shipment is returned or delayed due to incorrect customer information, the customer may be responsible for additional shipping costs, storage fees, customs fees, or re-delivery charges.

9. Partial Shipments

For bulk orders, large orders, or orders containing different product categories, we may arrange partial shipments when necessary.

Partial shipments will be communicated with the customer before or during order processing.

10. Shipping Costs

Shipping costs are calculated based on product type, quantity, package size, weight, destination, shipping method, and logistics provider.

Shipping costs will be confirmed before order processing unless otherwise agreed.

For wholesale or bulk orders, shipping terms may be confirmed separately in the quotation, proforma invoice, or written agreement.

11. Delays and Force Majeure

We will make reasonable efforts to arrange timely shipment, but we are not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Customs delays
• Carrier delays
• Weather conditions
• Natural disasters
• Port congestion
• Public holidays
• Strikes
• Political events
• Import restrictions
• Force majeure events

If a delay occurs, we will assist with logistics follow-up where possible.

12. Contact Us About Shipping

For shipping questions, delivery updates, customs information, or logistics support, please contact us:

Dongguan Weisenupin Technology Co., Ltd.
Email: info@weisenupin.com
WhatsApp: +86 180 1870 6888