Frequently Asked Questions
Find answers to common questions about our products, inquiries, orders, shipping, payment, and after-sales support.
1. Can I get wholesale pricing for bulk orders?
Yes. We provide special wholesale pricing for bulk orders.
Please contact us by email or WhatsApp and provide the product list and purchase quantity you need. Our sales team will offer you a detailed quotation.
2. What products do you mainly offer?
We mainly offer mobile digital accessories, charging devices, Bluetooth audio products, portable power stations, and outdoor electronic accessories.
Our product range includes chargers, cables, earbuds, headsets, power banks, batteries, portable power supplies, and related mobile accessories.
3. Do you support product customization?
Yes. For qualified bulk cooperation customers, we support customization services, including product logo printing, packaging customization, and private-label solutions.
Please contact us with your customization requirements for confirmation.
4. How long is the production and shipping preparation time?
For sample orders, we usually arrange shipment within 3 business days after confirmation.
For bulk orders, the preparation and shipping time depends on the order quantity. The usual period is 7–15 business days.
5. How can I apply for product samples?
You can contact our sales team to request product samples.
We will inform you of the sample cost, product availability, and logistics-related information before arranging shipment.
6. Can I place a small order or retail order?
Yes. We accept sample orders and small quantity orders for selected products.
For retail or small quantity orders, you can contact us directly or submit your inquiry through the website.
7. How can I request a quotation?
You can request a quotation by email, WhatsApp, or the website inquiry form.
To help us respond faster, please provide the product name, required quantity, destination country, and any special requirements.
8. Do you ship internationally?
Yes. We provide international shipping services for overseas customers.
Shipping cost, delivery time, and logistics method will be confirmed according to the product type, order quantity, and destination country.
9. Who is responsible for import duties and taxes?
Import duties, taxes, customs clearance fees, and other destination charges are the buyer’s responsibility unless otherwise agreed in writing.
10. What should I do if there is a product quality issue?
If there is a product quality issue, wrong shipment, or shipping damage, please contact us as soon as possible.
Please provide clear photos or videos of the product issue, packaging, and order information. After confirmation, we will provide appropriate after-sales support.